Write to us at: support@angelonemf.comCall us at: 1800-209-0231
Angel One Mutual Fund endeavors to provide timely redressal of investor complaints/grievances/queries. Please refer to the below escalation metrics for a timely resolution of your complaints/grievances/queries.
The endeavour of Angel One AMC Ltd. is to ensure that the investors receive exemplary service across every touch point of the AMC.
Escalation Level 1:
In case you are not satisfied with the resolution, you may reach out to our Investor Relations Officer at murali.r@angelonemf.com
Escalation Level 2:
If you are still not satisfied with the resolution, you may reach out to our Compliance Officer at ferhana.mansoor@angelonemf.com
Escalation Level 3:
If you are still not satisfied with the resolution given at level 1 & 2, you may reach out to the CEO at hemen.bhatia@angelonemf.com
Register complaint with Regulator
If you are not satisfied with the resolution provided by Angel One Mutual Fund, you can register a complaint with SEBI at https://scores.sebi.gov.in/ or you may write to any of the offices of SEBI or call SEBI on Toll-Free Helpline at 1800 22 7575 / 1800 266 7575.
Register complaint on the Online Dispute Resolution (ODR) portal
Register complaint on the Online Dispute Resolution (ODR) portal https://smartodr.in/login
Process and procedure to register complaint related to Technology & Cybersecurity
For complaints related to any Technology issues and Cybersecurity concerns/incidents, you may send a mail to riten.kapadia@angelonemf.com with a copy marked to the CEO at hemen.bhatia@angelonemf.com. The investor may also call up the customer service number or the Toll-Free number to register any complaint related to Technology or Cybersecurity.
Complaints on any technical issue will be immediately brought to the notice of the Technology team for remediation. Angel One Mutual Fund will endeavour to resolve the issue within 48 hours, depending on the severity. If the remediation is expected to go beyond 48 hours, Angel One Mutual Fund will keep the investor informed on the expected resolution time.
Complaints on any Cybersecurity incident will be immediately escalated to the Chief Information Security Officer (CISO) and the Chief Executive Officer. Any complaint on Cybersecurity will be categorized as High Priority and endeavour will be to resolve the issue within 24 hours. If the remediation is expected to go beyond 24 hours, interim controls will be put in place to avoid any repetition of the incident. A response summarizing the remedial steps undertaken by Angel One Mutual Fund will be sent to the investor.